AusNet Services digital meters, also know as ‘smart meters’ record electricity usage by the half-hour and transmit this information back to us four times a day. As a result, we’re better able to monitor and manage your supply, and respond more quickly if there’s an outage.
There are 2 ways you can access your meter data:
myHomeEnergy is a free web portal that displays data from your smart meter in a graphical way, and allows you to extract your data in a format that is compatible with online comparison tools, including Victorian Energy Compare. myHomeEnergy is available to eligible residential and small business customers within the AusNet Services network.
Register now for myHomeEnergy
Make a request for metering data
Customers with a meter connected to the AusNet services network can request up to two years of metering data via the Metering Data Portal. Before you start your application, you should have your electricity bill handy.
Access to your property
Although digital meters are usually read remotely, AusNet Services will always need physical access at times for maintenance and auditing purposes. To assist with this, we ask that you provide clear and safe access to your meter at all times.
Some helpful tips for maintaining meter access are provided below.
- Notify your electricity retailer if there are any specific considerations for meter access, or if you have a power industry lock (which we can open with a master key).
- Regularly prune trees or shrubs that may restrict access to your meter. Ensure gates on your property are easy to open.
- Remove personal locks on your gate or meter box.
- Keep dogs or other pets away from your meter.
For frequently asked questions and information on how to read your meter, please see the Metering FAQs.
Smart Meter Upgrades
Our specialised technicians will be visiting your area shortly to make a small change to your electricity meter, replacing your current communications card within the meter with a new, upgraded card