We're currently experiencing staff shortages due to the impact of COVID-19, so some services may take longer than expected. We appreciate your patience as our teams continue to bring you safe and reliable services.

Storm event

Updates and FAQs

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COVID-19 response

Our measures

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We've made changes to our network tariffs

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Our customer supply requests are now paperless. 

Apply for a new connection, upgrade an existing supply or extend supply for a new development.

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Track Power Outages

Report Faults & Emergencies

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Electricity

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Gas

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Implementation of Scheme of Arrangement

We are pleased to announce that the scheme of arrangement between AusNet and our shareholders regarding the acquisition of AusNet by Brookfield Asset Management, was implemented on 16 February 2022.

Read the ASX Release.

Gas Access Arrangement Review

A draft plan for our 2024-2028 Gas Access Arrangement Review is now open for public consultation.

Send us your feedback by 31 March 2022.