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Access your meter data

AusNet Services digital meters, also know as ‘smart meters’ record electricity usage by the half-hour and transmit this information back to us four times a day. As a result, we’re better able to monitor and manage your supply, and respond more quickly if there’s an outage. 

There are 2 ways you can access your meter data:


1. Via myHomeEnergy

MyHomeEnergy is available to residential and small business customers within AusNet Services electricity network.

It is a free web portal that displays data from your smart meter in a graphical way.

It allows you to extract your data in a format compatible with online comparison tools such as Victorian Energy Compare.

Register now for myHomeEnergy

2. Make a request for metering data

If you do not have a smart meter, you do not need metering data for  Victorian Energy Compare or are an authorised customer representative, you can request up to 2 years of data through the Metering Data Portal.  

This request form allows you to request metering data for the purposes of understanding your energy usage.     


Access to your property

Although digital meters are usually read remotely, AusNet Services will always need physical access at times for maintenance and auditing purposes. To assist with this, we ask that you provide clear and safe access to your meter at all times. Some helpful tips for maintaining meter access are provided below.

  • Notify your electricity retailer if there are any specific considerations for meter access, or if you have a power industry lock (which we can open with a master key).
  • Regularly prune trees or shrubs that may restrict access to your meter. Ensure gates on your property are easy to open. 
  • Remove personal locks on your gate or meter box.
  • Keep dogs or other pets away from your meter. 

For frequently asked questions and information on how to read your meter, please see the Metering FAQs


In-home display (HAN Device Portal)

If you are an eligible AusNet Services customer, you may request that the AusNet Services electricity meter at your home be enabled to permit a connection with a ZigBee® Certified and Zigbee® Smart Energy Profile (SEP) in-home device. In home devices can be used to link appliances, or to assist you to better access and monitor your electricity consumption, which may help you better manage your energy usage.

Please note: If you are currently a myHomeEnergy user your myHomeEnergy access will cease upon the connection of your In Home Device.
You can submit a request to AusNet Services for your electricity meter by accessing the online portal.
ZigBee® is a registered trademark of The Zigbee Alliance, Inc.

 

Smart Meter Upgrades 

Our specialised technicians will be visiting your area shortly to make a small change to your electricity meter, replacing your current communications card within the meter with a new, upgraded card

 

 

 

 

 Register Icon

Step 1: Register
  • To register for myHomeEnergy, please visit our online portal and click on Not Registered? 
  • Complete the Customer Registration page to create your account
    • You must be the Primary Account Holder (or have access to that information), as registered with your Electricity Retailer in order to register for a myHomeEnergy account
    • You'll need your electricity bill on hand so that you can copy your meter information from it 

 

Hint: for assistance refer to HELP in myHomeEnergy

 

 

Log On Icon

Step 2: Log in
  • To login to myHomeEnergy, please visit our online portal
  • Type in the email address and password you set for your account and click Login

 

Hint: for assistance refer to HELP in myHomeEnergy


Meter Data Provision Procedures (MDPP)

Alternatively you can request your energy consumption data in specific reporting formats as outlined in the Meter Data Provision Procedures. Please note, myHomeEnergy portal enables you to immediately download your detailed data report in the NEM12 format or in a user-friendly summary format. If you wish to proceed with MDDP reports please click through to Electricity Metering Data Requests

If you have any questions about Electricity Metering Data Requests, please contact us on meterdata@ausnetservices.com.au.

 

2. Meter access

Although digital meters are usually read remotely, AusNet Services will always need physical access at times for maintenance and auditing purposes. To assist with this, we ask that you provide clear and safe access to your meter at all times.

Some helpful tips for maintaining meter access are provided below.

  • Notify your electricity retailer if there are any specific considerations for meter access, or if you have a power industry lock (which we can open with a master key).
  • Regularly prune trees or shrubs that may restrict access to your meter. Ensure gates on your property are easy to open.
  • Remove personal locks on your gate or meter box.
  • Keep dogs or other pets away from your meter.

For frequently asked questions and information on how to read your meter, please see the Metering section on our FAQs page.