Property access

A woman opening a gate near a transmission tower

Why we need to access your property

The electricity transmission network is critical infrastructure that supplies electricity to homes, businesses and essential services across Victoria.

To keep the network reliable and community safe, we regularly inspect and maintain our transmission towers and lines.

These inspections and maintenance activities help protect local communities by preventing and fixing faults that could disrupt the power supply or create safety hazards, such as electrical faults or bushfires.

We inspect the transmission lines, easements, access tracks and gates to:

  • make sure they’re in safe working condition
  • check the condition of tower bases and powerlines
  • find and address defects or problems as early as possible
  • make sure access tracks and gates are maintained and allow safe and clear access to the transmission lines
  • confirm trees and vegetation on the easements are a safe distance from the powerlines and are not overgrown.

We work with our delivery partners and others to do this work.

Sometimes, we also need to complete larger projects to upgrade or replace lines and towers for the ongoing safety and reliability of the network. Find out more about our Current projects

How often we access your property

Inspections are carried out at different times and for different reasons, including:

  • yearly easement patrols to check lines, towers and easements on foot or in four-wheel drive vehicles
  • detailed inspections of towers and lines – depending on the tower type, we do this every three, six or nine years by climbing each tower to do a detailed condition assessment
  • aerial inspections using helicopters or drones to assess the network from the air
  • vegetation maintenance – our pre-summer inspections identify areas we need to clear vegetation that could pose a bushfire risk.

Any faults or issues found during inspections are repaired as quickly as possible to keep the network safe and reliable.

How we access your property

We always aim to access transmission towers by the shortest and most direct route and use the easement wherever possible to minimise impact on your property. If we can access the easement from a gate directly off the road, we will do so without entering other areas of your property.

If we can’t directly access your easement, we may need to use the nearest gate or access path on your property.

We may need to access your property outside of your easements for the purposes of accessing, inspecting, operating, maintaining our transmission assets, or for other purposes permitted under section 93 of the Electricity Industry Act 2000 or electricity safety legislation.

Outside of emergencies, if we need to access your property, we will always endeavour to:

  • contact you in advance if we have your contact details
  • explain the work we need to do
  • engage with you on entry requirements
  • take reasonable steps to minimise damage and limit disruption to your property.

Our employees and delivery partners are required to leave your property as we found it, close any gates we open or leave open gates if they were open when we arrived. If any damage occurs, we will repair it as soon as possible.

If you would like to be notified about when we are accessing your property, or have specific access requests, please let us know using this online form.

A person unlocking a chain gate on a fence

AusNet locks

We understand that shared access rights can cause some inconvenience. An easy way to keep your property secure while allowing us access, is to install an AusNet lock on your entry gate/s.

This means, we will interlock our lock with your lock so there’s no need to share a key or access code. If you would like us to do this, please email transmissionprojects@ausnetservices.com.au or call 1300 360 795.


How and when we'll notify you

We understand the importance of providing advance notice before we access your property to do works on our assets. We are currently setting up a process to notify landholders of our inspection or maintenance activities. 

If you would like to receive notifications in advance of upcoming works on your property, please opt in here.

However, it’s important to note that during transmission line faults or emergencies, we may not always be able to notify everyone as our teams will be focused on community safety and fixing the fault as quickly as possible.


Update your contact details

To keep you updated, it’s important we have your most up-to-date contact details and land access requirements. If your contact details or relevant property information has changed – or you’re unsure if we have your correct contact information - please complete our online form.

A man in high-vis smiling in front of a transmission tower in a field

Contact us

If your question is about: 

Other ways to contact us:

Call us on 1300 360 795 (8am to 5pm, weekdays)

Postal address: Locked Bag 14051, Melbourne VIC 8001