Outage information
Outages are more likely during extreme weather and peak usage periods such as summer.
Projects and innovation
We invest in projects that increase reliability, network capacity and support Victoria’s transition to a renewable energy future.
Stay connected
Our electricity network covers eastern and north-eastern Victoria and Melbourne’s north and east. We’re focused on strengthening the electricity network so we can keep supplying safe and reliable power to our customers. We’re also preparing our customers in the event of an unplanned outage.
Every year, we send our customers information about:
- how we’re maintaining a safe and reliable electricity supply for our customers
- preparing for events that impact the network
- how we manage emergencies and get your power back on after an outage.
- our website so you can contact us when you need to.
To get SMS updates from us, make sure your electricity retailer has your mobile number and they’ll pass it onto us.
Report any faults and emergencies on 13 17 99 or through our online Report a Fault form.
You can also follow us on Facebook for information and updates on outages and network improvements.
What to do if the power goes out
Our distribution network
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What to do if the power goes out - video transcript