Be power prepared
Customer and community safety is our top priority - here are some tips to help you be power prepared:
- If you're in immediate danger, call 000. For emergency services, call the SES on 13 25 00.
- Keep away from fallen powerlines and assume any fallen or damaged wires are live.
- Life support customers, please be ready to activate your emergency plan. Call our priority line anytime on 1800 818 832.
- Charge your battery packs so they're ready to power your mobile phones.
- Have battery operated torches and radios in a place easy to access - keep spare batteries handy too.
- Keep some cash on hand in case electronic payment systems go down during an outage.
- Make sure you can open your garage or gate manually so you can leave your home if the power goes out.
- If you have an electric water pump, stock up on bottled water.
- Report new faults and emergencies online or on 13 17 99.
- Keep checking our Outage Tracker for latest restoration times and see Outages for tips on before, during and after an outage.
- Look out for fallen trees and debris and never enter floodwaters.
- If there is damage to your property or your private electrical line, contact a registered electrician for repairs.
- For the latest weather updates, visit Bureau of Meteorology.