Our tips
If you’re having issues with the online process, try our tips below:
You must have pre-approval
The application must be approved so that the NMI is approved and recognised in our systems.
Do not try to commission the device before you have approval
If you try to commission the device before you have a valid approval, you:
- cannot check the registration process in our portal
- have to re-commission the device through the OEM's application after approval,
We cannot manually re-trigger connections in these scenarios.
All installations require a gate meter to be installed
Please follow the manufacturer’s instructions on how to set the low static export of 1kW. If you have not installed a gate meter or set the gate meter correctly, you will get this error message: "Exports detected in excess of default limit settings".
Only install compliant systems
Always check our approved inverter list. We update this regularly. If your preferred inverter is not yet on our approved list, please contact the manufacturer.
Follow manufacturer instructions
Read the manufacturer’s instructions before going to site so you’re familiar with what you need to do. Many inverters need a firmware upgrade when they are first installed and most devices need to be set with the low static export limit as per the manufacturer’s instructions. Make sure the correct firmware version is installed before trying to register and commission the device.
Select the right distributor
Make sure AusNet is selected as the distributor in the inverter settings. If you choose the wrong distributor you won’t be able to commission the device. Unfortunately, we can’t resolve this issue on our end.
Confirm successful device registration through the AusNet portal
- Complete in-band registration through the inverter/SCC
- Log into our post-installation form
- Select ‘View status’ to confirm successful registration.
If you get an error message during the initial registration process, try registering again through the manufacturer’s platform following the steps above.
Avoid duplicate commissioning
If you have completed an in-band registration, please do not also submit the LFDI through the portal using the out-of-band option - this will create a duplication in our system. Follow the manufacturer’s instructions precisely for how to register the device. The majority of devices are registered in-band through the manufacturer’s app or platform.
Leave systems switched on if it’s safe
Once you’ve received a Certificate of Electrical Safety, it is safe to leave the system on. If you have successfully registered the inverter, you can let the commissioning test run – even over several days.
Unable to detect telemetry
Devices not connected to the internet are still the biggest cause for connectivity failure. The device must remain connected to the internet for the entire registration and commissioning process. If you are working on a new build and there is no internet on site yet, you can:
- choose to register the device using a hot-spot internet connection. However, you must stay connected to the internet for the entire commissioning process or the telemetry will fail.
- apply for an emergency backstop exemption and limit the site to 1kW of export. Once the property has a permanent internet connection, you can easily re-apply for a backstop compliant connection, go back to site and commission the device again.