Reconnect after a fault

Reconnection request

Reconnection details

Are you happy to use this address for this application? If you aren't select NO to provide a location

Yes

Please provide details regarding property access (optional)

Describe the electrical work completed on site

Customer details (owner/tenant)

First name

Last name

Email address

Mobile number (optional)

Meter number (optional)

Registered Electrical Contractor’s details

First name

Last name

Email address

Mobile number

Accreditation number

Certificate of Electrical Safety (CES) number

IMPORTANT: There must be a copy of the CES onsite in the meter box or an electronic copy to sight with the customer.

Please confirm what you have provided to the customer

Copy left on site

Electronic copy emailed to customer

Reconnection fees

There are two fee options for reconnecting a property to the network after a fault has been repaired:

$672.21 ex GST - this applies between 8:00am – 3:00pm, Monday to Friday
$1176.37 ex GST - this applies on weekends, public holidays and after 3:00pm Monday to Friday.

Fee waivers

In some cases, there can be major delays to reconnections during periods of heightened fault activity and where appropriate, we may waive the reconnection fee. For example, during a major storm event where there is extensive damage to the electricity network.

Please select a preferred reconnection time:

Next available time between 8:00am – 3:00pm, Monday to Friday
Next available time (after hours fee may apply)

Please select a reconnection time:

Next available time during business hours

Next available time (after hours fees may apply)

Acknowledgement by a registered electrical contractor:

I confirm that I have informed the customer about the charges involved in reconnecting their electricity

I acknowledge that by submitting this form a copy of the request this will be sent to the email addresses provided