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Unplanned outage preference management

Change how you want us to communicate with you during an unplanned power outage.

We need to verify your details

Your details

This information must match the information on your electricity bill. Your electricity retailer collects this information and passes it to us.

To authenticate you are the account holder, we will send you a one-time passcode. How would you like to receive this?

By proceeding you acknowledge that you have read and understood the AusNet Privacy Notification - collection of customers personal information and the AusNet Privacy and that you are the account holder for the house or other electrical installation associated with the specified National Meter Identifier (NMI).