AusNet today announced that following a review, it would introduce important changes to its operating and service delivery model for the electricity distribution network to provide better outcomes for customers, enable a stronger presence in the community, and improve the operations and maintenance of the network.
AusNet Executive General Manager Distribution, Andrew Linnie, said: “Our new strategic direction will see us insource core operational assets, re-establish critical capabilities over time, and take greater control of our operations to better serve our customers.”
“I want the electricity distribution business to be much closer to our communities and customers. We need to be more responsive to our customers' changing needs, especially as the energy transition moves forward,” said Mr Linnie.
“We have already made considerable changes internally to improve our capabilities during severe weather events, as evidenced during the recent August/September storms, but more is still to be done,” he added.
As part of this change AusNet announced it has engaged Zinfra as the new service delivery partner for distribution operations and maintenance activities, commencing in August 2025, when the current contract with Downer expires.
“We are working closely with Zinfra and Downer on the transition,” said Mr Linnie.
“I’d like to thank Downer for their service over the past four years and I look forward to Downer continuing as a service provider on our current Gas and Capital works contracts,” he said.