How to get connected

Gas connections

We manage the gas distribution network across western Victoria. You don’t pay your bills to us, but we can help you get connected.

Whether you’re looking to add to an existing property or install a new natural gas connection, we’re here to help. 

To request an abolishment, please call your gas retailer. You can find their number on your gas bill or on their website.


How to get connected

Standard domestic new gas connections involve two stages. The first stage involves the service line connection (steps 1 – 6). The second involves connecting the gas meter (steps 7 – 11). The steps are shown below.

If the site is ready, we aim to complete the service line installations within 20 business days of receiving your Service Connection Request (SCR). Gas meter connections are completed within 2 business days of receiving your Meter Fix Request (MFX). 

  • 1. Customer

    Find out if natural gas is available at your property using our Listing Database, Cost Calculator or ask your Retailer.

  • 2. Customer

     

    Choose your gas appliances so that we connect the right service for your needs.

  • Make sure your property is ready for service connection. See Site Readiness Guide.

  • 4. Customer

    Request a service line installation with your preferred Retailer.

    To make a connection application, you will need information such as:

    • address and details about your site
    • estimated lock up date (when your site will be ready for connection)
    • appliance details (cooking, hot water, heating)
    • plumber's details.
  • 5. AusNet

    AusNet checks that the site is ready for connection and that the meter location is compliant.

  • 6. AusNet

    If the site is ready and the meter location is compliant, AusNet installs the gas service line.

  • 7. Plumber

    Your plumber installs the gas appliances and then lodges a Certificate of Compliance (CoC) with the VBA.

  • 8. Customer

    Request the meter installation with your Retailer.  You will need the CoC and Plumber's Licence number.

  • 9. Ausnet

    If the site is ready and the meter position is compliant, AusNet installs the gas meter.

  • 10. Plumber

    Your plumber makes sure your gas appliances are working and safe to use.

  • 11. Customer

    Start using your new natural gas.  Enjoy!