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Frequently Asked Questions

  • What is the GoodGrid Program?

    GoodGrid is a Program developed by AusNet Services that seeks to educate and engage residential and small business customers to manage your energy use during high demand, or ‘peak’ periods. By doing this, you can help ensure the grid continues to work reliably during peaks – and cut your power bills as well.

    This summer, the Program is open to 1,000 customers within six postcode areas serviced by our electricity network.

    Participating customers in eligible areas can earn incentives for cutting energy use during short high demand periods, known as ‘GoodGrid Events’. And you’ll go in to the draw to win a $1,000 RACV Resorts Voucher**.

    The GoodGrid Program will run from 1 December to 31 March. We expect there will be between five and eight GoodGrid Events during this time. GoodGrid Events will be four hours long, usually in the afternoon and early evening.

    We will give participants tips about how they can cut their energy use during very high demand days.



    ** Terms and conditions apply. Follow this link to view the Terms and Conditions

  • How does the Program work?

    AusNet Services will alert registered participants before an upcoming GoodGrid Event. If a participant reduces their energy usage during the event to a level below what they have used on similar days previously, AusNet Services will pay them an incentive of $15 – no matter how big or small that reduction is.

    GoodGrid participants are not obliged to reduce power use during peak events. But we’ll reward them if they do.

  • What do GoodGrid participants have to do?
    Not very much! Just make a few small and easy changes to the way you use electricity during a GoodGrid Event. This could be managing the way you use electrical appliances, or even planning a trip to the shops or movies during the Event.
  • Who can get involved?
    • Participants from last year’s Peak Partners program
    • Residential customers with functioning smart meters in eligible postcodes:-
      • South Morang - 3752
      • Mernda - 3754
      • Doreen - 3754
      • Garfield – 3814
      • Bunyip - 3815
      • Longwarry - 3816
      • Drouin - 3818

    You can check your eligibility using the online eligibility and signup form on the AusNet Services Website.

    Note: Customers deemed as ‘vulnerable’ are not eligible. This means a customer with life support equipment, or households where there are people with health risks that could be impacted by reducing consumption on hot days. Additionally Customers who are part of an embedded network are not eligible to participate.

  • Is a customer required to participate?
    No. Although we’d like all registered customers to get involved, participation is completely voluntary. Customers who have previously registered for GoodGrid can opt out at any time by emailing or by calling our Customer Service Team on 1300 451 331.
  • How and when will customers get paid?

    After the end of the program on 31 March 2019, AusNet Services will calculate the number of events each participant was eligible to receive an incentive for. Participants will be paid via a single cheque for the total incentive amount.

    AusNet Services is exploring partnerships with local schools in these areas, and participants may be able to donate their incentive payments to their local school.  We will communicate to relevant customers if these options become available.

    All payments will be sent in April/May 2019.

  • What is a GoodGrid event?
    A GoodGrid Event is when there is high energy consumption in your area. By reducing your energy usage during these times, typically four hours, in the late afternoon and/or early evening on hot summer days – the community can help to ensure the lights stay on and over time, reduce investment in the network, reducing costs for everyone.
  • When will a GoodGrid event be declared?

    A GoodGrid Event may be declared on a day when we expect the community’s energy needs to put strain on local poles and wires - typically hot days over summer, in the afternoon and early evening, e.g. 4 - 8pm. By getting involved, GoodGrid Participants will be able to help keep the lights on within your community, as well as earn incentives.

  • How many Events will there be?
    We expect there will be between five and eight events of four hours each throughout the Program.
  • How can a participant track their usage?
    We encourage customers to sign up to AusNet Services’ myHomeEnergy (mHE) portal. mHE allows customers to monitor, budget and assess their individual electricity consumption data.
  • How will GoodGrid Participants be notified?

    We aim to send communications to GoodGrid Participants the day before an event day. We will also send another communication on the day in the hours before the event. We may also send communications during or after the event with tips or to advise participants that an event has ended.

    A GoodGrid Participant will be notified by email and SMS. The communications will be sent to the details provided when a GoodGrid Participant signed up.

  • Why GoodGrid?
    • The GoodGrid Program seeks to take a proactive approach to inform and work with participants to reduce your energy use, thus contributing to local reliability and also reducing your bill.
    • Residential demand management is part of the AusNet Services summer response program.
    • We are trialling new ways of working with customers to reduce network strain and the possibility of power outages.
    • By reducing overall peak demand, we are also reducing the need for network investment to manage these few high consumption days. In the longer term, this will reduce costs for all of our customers.
  • What are the benefits to participants?
    • Participants will be empowered with tips that may assist them to reduce their energy consumption.
    • Lower energy use can lead to lower bills.
    • Customers who participate in the program will be eligible to receive an incentive of $15 per Event when they reduce their energy use below a threshold.
    • Participants will go in to the draw to win a $1,000 RACV Resorts Voucher**.
    • The Program will contribute to improved supply reliability for them and their community – “helping keep the lights on”.
  • What are the benefits to AusNet Services?
    Reducing demand on local network infrastructure means we will need to upgrade the network less, reducing costs for everyone. It will also help to keep the lights on ensuring good service for the community – including vulnerable households, hospitals and schools.
  • Further questions or queries?