Our number one priority remains the safety and wellbeing of our customers, the community and our people. Life support customers are important to us and we’re here to support you before, during and after a power outage.
As part of our ongoing maintenance and improvement program, our teams are out in the community replacing old poles, conducting emergency repairs and cutting back trees to keep communities safe from bushfires. We may need to turn your power off to perform this work safely.
If you rely on any of the following medical equipment, you are eligible to register as a life support customer:
For more information about different types of life support equipment, see Schedule 10 of the Energy Retail Code at www.esc.vic.gov.au.
To learn about life support registration or for guidance on how to register, please contact your retailer or AusNet. You can speak to us by calling 1300 360 795 between 8am and 5pm on weekdays.
When you register your details with us, we can provide additional support during a power outage to help minimise the impacts to you.
This can include:
If your life support circumstances have changed it’s important that you contact us on 1300 360 795 so we can prioritise your health and wellbeing. You can also contact your energy retailer to update your contact details and they will pass on your details to us.
We know there’s never a good time to be without power, especially while our customers are spending more time at home working, learning and looking after their family. Your health and safety are important to us. We understand that many of our life support customers will have changing needs and may be concerned about losing power during the pandemic. We’re regularly reviewing our planned works schedule and will provide as much notice as possible to help customers prepare. Customers will receive written notification and if they have registered their mobile phone number with their retailer, will receive SMS notifications.
We’re committed to working with you to support your needs and our friendly staff are available to help answer your questions 24/7
Register for life support
Power outage and equipment issues