Customer Notification
To finalise electricity supply to your premise, as per electricity regulations, we need to receive two separate service requests from your selected Retailer.
AusNet Services' Current Turnaround Times:
First request-: Allocate National Meter Identifier (NMI): Average 2 business days.
Second request-: Establish Supply Request (Meter installed and energised): Average 7 business days.
The above time frames are well within our regulatory required turnaround times. If you feel there is a delay in your service, please contact your Retailer.
AusNet Services is responsible for installing new meters and reading and inspecting meters on residential and business premises throughout north and east Victoria.
In the process, we are required to meet detailed government regulations in all areas of customer connections. Read our Electricity Distribution Network Connection Policy.
As many homes and businesses have similar requirements, we’re able to provide a number of ‘off-the-shelf’ solutions, known as model standing offers.
You can find out more below about the types of connections available, especially the 5 main ones and their applicable standing offers.
To qualify for BASIC |
|
Connection factors |
Yes/No |
Network changes needed |
No |
Metering/technical issues |
No |
Special power needs |
No |
Connection to a SWER powerline |
No |
Generating renewable energy eg via solar/wind supply --------------------------------- maximum capacity more than 4.6 kVA (or more than 3.5 kVA if connected to a SWER powerline)
inverter has special technical needs |
No
-
- |
Model Standing Offer information |
To qualify for BASIC EMBEDDED GENERATION |
|
Connection factors |
Yes/No |
Network changes needed |
No |
Metering/technical issues |
No |
Special power needs |
No |
Connection to a SWER powerline |
No |
Generating renewable energy eg via solar/wind supply --------------------------------- maximum capacity more than 4.6 kVA (or more than 3.5 kVA if connected to a SWER powerline)
inverter has special technical needs |
Yes
No
No |
Model Standing Offer information** |
To qualify for STANDARD |
|
Connection factors |
Yes/No |
Network changes needed |
Yes |
Metering/technical issues |
Yes |
Special power needs |
No |
Connection to a SWER powerline |
No |
Generating renewable energy eg via solar/wind supply --------------------------------- maximum capacity more than 4.6 kVA (or more than 3.5 kVA if connected to a SWER powerline)
inverter has special technical needs |
-
-
- |
Model Standing Offer information |
To qualify for NEGOTIATED (1 or more)* |
|
Connection factors |
Yes/No |
Network changes needed |
Yes |
Metering/technical issues |
Yes |
Special power needs |
Yes |
Connection to a SWER powerline |
Yes |
Generating renewable energy eg via solar/wind supply --------------------------------- maximum capacity more than 4.6 kVA (or more than 3.5 kVA if connected to a SWER powerline)
inverter has special technical needs |
Yes
Yes
Yes |
Model Standing Offer information |
* A negotiated connection applies if you answer ‘yes’ to one or more factors
SWER = Single Wire Earth Return powerline, seen in some rural and remote areas.
The information under the labels on this page will help you see which type of connection applies to you.
And for Government regulations relevant to these types of connections, please read the National Electricity Rules, Chapter 5A ‘Electricity connection for retail customers’
** Please note: the Basic Micro Embedded Generation Model Standing Offer (MSO) has been updated as of 1 December 2019. All new inverters must have the power quality response mode settings, detailed in the MSO, applied at the time of installation.