AusNet Services provides services to you so you can consume electricity or gas at your home, business or other premises. So we can provide these services, we collect certain information about you.
If the account with the energy retailer for your premises is in your name, we collect and store your name and contact details, including your telephone number(s) and postal address; the address of the metered premises; and your electricity and/or gas metering data. We collect your name and contact details from your retailer, and some of your metering data is provided to us by a service provider contracted to your retailer. We may collect other personal information about you, even if you are not the account holder, if that information is reasonably necessary for us to provide services to you.
We collect, use and disclose your personal information for a range of purposes, including:
(a) connecting or maintaining a supply of electricity and/or gas, including notifying you about interruptions, faults, outages, emergencies or other matters relevant to your supply;
(b) validating your requests for access to AusNet Services’ myHomeEnergy portal;
(c) verifying your identity and validating your requests for access to your metering data (or a request to authorise a third party to access your metering data);
(d) installing, supplying and maintaining meters, and providing meter reading and testing services;
(e) identifying possible technical problems and efficiency issues, and informing you of these matters and potential solutions;
(f) providing such other products or services as may be offered by AusNet Services from time to time and providing information about their availability, features and benefits, including products or services which AusNet Services offers in response to a government policy or regulatory initiative;
(g) providing billing and account management services associated with the products or services AusNet Services provides and assisting energy retailers to bill you;
(h) responding to your enquiries, or to investigate or resolve your complaints;
(i) enabling AusNet Services to comply with its legal and regulatory obligations. For example, AusNet Services may be required to collect, use or disclose personal information about you by national or Victorian laws and regulations, including the National Electricity Law, the National Gas Law, or the rules and regulatory instruments made under those laws;
(j) operating, maintaining, managing, planning and developing AusNet Services’ energy networks;
(k) business planning, network analysis and product development; and/or
(l) protecting our legal rights, investigating suspected misconduct or assisting law enforcement agencies.
If we do not collect your personal information, we are unlikely to be able to supply you with products, services and/or assistance you have requested. This may also mean your retailer cannot supply you with electricity or gas.
From time to time, AusNet Services may disclose your personal information to our related bodies corporate, energy retailers, the Australian Energy Market Operator and third party service providers, including in India and Malaysia.
The Privacy Officer
Locked Bag 14051
Melbourne City Mail Centre 8001
AusNet Services collects data about the flow of electricity or gas to each of the premises connected to its distribution networks. This data, called metering data, tells AusNet Services how much energy is consumed at the metered site. We explain how we collect and use metering data in these FAQs.