Active search icon

Changes to network tariffs

From 1 July 2021, we have introduced a new two-rate tariff structure for: 

  • residential customers
  • small business customers consuming not more than 40 MWh per year

For more information, see here.

Network tariffs

Through the application of network tariffs, we recover revenue for the ownership, operation, augmentation and management of our gas and electricity distribution network assets. 

Annual tariff reports

The Annual Tariff Reports has been developed in accordance with the requirements of the Australian Energy Regulator. 


Annual Pricing Proposal 2021-22 

Report overview

  • Distribution and transmission tariffs 
  • A discussion of the policy framework and tariff principles adopted by the distributor in framing the structures and level of its tariffs 

  • An explanation of the basis on which the distributor has determined the appropriate breakdown between fixed and variable charges 

  • The extent to which the tariff structures adopted provide efficient consumption signals to distribution customers 

  • The methodology adopted for allocating transmission-related costs to distribution customers through its transmission tariffs 

  • An estimate of the average annual distribution and transmission charge (in $) for each combination of distribution and transmission tariff

Tariff FAQs

Q. I am a resident, how do I request to change my tariff?

A. Requests to change a tariff need to be directed to a customer's retailer.


Q. I am a business owner, how do I change my tariff?

A. Requests to change a business tariff should be made directly to AusNet Services by completing one of the following forms.


  1. Network Tariff Change Form: for businesses requiring a more appropriate tariff to be applied to their site or who require the Maximum Demand applied to their accounts to be reviewed.
  2. Power Factor Information Form: businesses on demand tariffs who have installed Power Factor Correction equipment may have an entitlement to an immediate reduction in the Maximum Demand applied to their accounts.

    Please send completed forms via email to


Q. How often can I seek a tariff re-assignment?

A. AusNet Services requires customers seeking tariff reassignment to remain on the reassigned tariff for a minimum 12-month period. AusNet Services may make exceptions to this requirement at its discretion, where for example, it can be demonstrated that to not do so would result in unreasonable penalties or impose hardship on a customer.

This condition prevents customers changing tariffs to take advantage of seasonal variations in prices according to their individual load, thereby bypassing payment that reflects use of the distribution network over a full 12-month cycle.


What charge should I expect if I request a quoted service with fees payable from my retailer?

A. AusNet has 3 different services classified as quoted services payable through your retailer for “after hours” work requested by your retailer. Unlike other retailer requested services where we charge prices approved by the AER, the cost of these services can be more variable and are 100% based on the contractor services. The prices may vary, but unless we provide you (or your retailer) a different price estimate the following typical prices would apply.

  • $369.32 for a Wasted Truck Visit - customer not ready for requested work — After Hours
  • $992.97 for a requested Service Truck - Disconnect / Reconnect at pole or pit— After Hours
  • $992.97 for a requested Truck Appointment - Disconnect / Reconnect or Inspection — After Hours


2021 Annual Tariff Report

Our annual gas tariff report will be published once the Australian Energy Regulator (AER) has made its final decision on our report submission. 

For information, the report includes the following details:

  • Distribution and Transmission tariffs 

  • A discussion of the policy framework and tariff principles adopted by the distributor in framing the structures and level of its tariffs 

  • Energy charges  

  • Retail charges 

The report addresses only the distribution component of a customers’ gas bill