Active search icon
news icon

Support for bushfire affected customers

Our thoughts are with the families and communities that have been impacted by the devastation of the recent bushfires. 

We’ve set up a Customer Bushfire Support line for affected customers. Please call 1300 561 171 from 8am to 8pm Monday to Sunday AEDT.  If you’re experiencing a power fault or emergency and need help now, please call our 24-hour Faults and Emergencies line on 131 799. For the most up to date information on outages in bushfire affected AusNet Services areas go to or follow this link for daily updates on your towns' current power status and estimated restoration date.

Our priority is safely reconnecting customers to mains supply as soon as possible. We are also putting in place special assistance measures for those customers who have been impacted.

Read more

Power Outages

Preparing for Power Outages

Know what to do when there is a storm or bushfires near you. Useful tips to prepare for severe weather condition.


Gas Safety

Learn how to ensure your gas appliances are in safe operation and minimise any potential down time.

Distribution Infrastructure Map

See infrastructure maps of AusNet Services' Distribution network. Opens in Chrome or Edge only. 

Take your energy further

Working for Us

When you work for us you help shape the future of our communities.