New meter installations, alterations and abolishment forms available online soon
We have made it easier to raise new meter requests. Our new Customer Portal means faster connections, less manual processing and clearer two-way communication throughout the connections process.
From 13 May, all new meter-related connection, alteration and abolishment requests raised in the AusNet distribution area will need to be completed in the customer portal.
This will replace the need for EWR and VESI PDFs to be submitted directly to retailers. Once an application is submitted, we will validate and send digitised EWR and VESI requests to retailers.
You must create an account before submitting an application with us.
Want to learn more?
Please join our webinar session in May for an:
- introduction to the new AusNet customer portal and key functionality
- in-depth demonstration of the new metering connection, alteration and abolishment application forms
- opportunity to ask our team questions about these changes (Q&A session).
Note both webinar dates (15 April and 1 May) will cover the same content, please only register for one session. If you cannot attend either webinar, please still register to get a copy of the recording.
