New connections or changes to an existing connection can be relatively simple, or may involve an extension or upgrade to the electricity network. The type of connection will determine the cost and how long it will take to get you connected.
Find out what you need to know before applying for a new electricity supply.
If your connection requires changes to the electricity network or your property has certain zoning restrictions (cultural significance, bushfire risk etc.), your request will usually involve: an assessment to create a fixed quote, followed by the construction work. The assessment service attracts a fee that is deducted from your construction cost if you decide to go ahead with the connection.
For a relatively simple residential connection that does not require an assessment step, we may be able to provide an immediate fixed offer. If you think your connection is in this category try our free online cost calculator.
To get started, apply by clicking on the link below for the following project types:
Residential, Commercial, New Estate, Private Mains in Public Land, Public Lighting, Asset relocation/alteration, Private line replacement.
If your connection to the network is all ready to go, the final step is to have a meter installed and energised. To do this you need to contact your preferred electricity retailer and they will organise this for you.
We are responsible for installing new meters and reading and inspecting meters on residential and business premises. Before we do this work we need to receive two separate service requests from your selected Retailer.
Visit the Victorian Government’s Energy Compare website if you need help with selecting a retailer.
Getting connected to our network involves applying for the connection and then paying the construction costs. Once payment has been made, the construction work will be scheduled and completed.
The process and cost will vary depending on the complexity of your site conditions.
If you are a residential customer, we recommend contacting an electrical contractor to complete this process on your behalf.
