We are continuously working to improve the reliability of electricity supply to our customers and each year we aim to outperform the reliability targets set by the Australian Energy Regulator (AER).
In accordance with the requirements of the Australian Energy Regulator (AER) and as part of our commitment to customer service, we’re aiming for the following targets:
The AER defines:
In the event that we do not meet reliability thresholds established by the AER, some customers (approximately 50,000) may be entitled to a Guaranteed Service Level payment under clause 6.3 of the Electricity Distribution Code. If you would like to know more, please contact us.