Street light repairs are covered by our guaranteed service level (GSL), meaning you may be eligible to receive compensation of $25 if we don’t repair the fault within two working days. Under our GSL, the street light must be:

• located within the AusNet Services network
• adjacent to your home or business

To report a faulty streetlight please use the online form below or contact us on 13 17 99 (select option 4).

Please Note:

• If you would like to report a streetlight or electricity pole that has been hit by a vehicle please call us directly on 13 17 99
• If you would like to discuss placement of a streetlight, request a new streetlight or request removal of a streetlight please contact your local council
• If you would like to report a fault with a streetlight located on a freeway please call VicRoads
• If you would like to report a streetlight that is too bright please contact your local council