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Finding the information you need during an unplanned outage

Experiencing an unexpected power outage? Stay informed and connected with our updates from the field direct to your phone.
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Enforceable undertaking

In acknowledgement of our contravention of the Electricity Distribution Code of Practice following the February 2024 storms, we have entered a court enforceable undertaking with the Essential Services Commission.

Before an outage

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Register as a life support customer
If you rely on medical equipment, we can provide you extra support during an outage.
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Prepare for an electrical outage
It’s important that you consider how a power outage might affect your home or business.
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Prepare for a gas outage
Make sure you’re ready if the unexpected happens, with our planning checklists and helpful tips.
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4 ways to charge your mobile phone 
Consider buying or borrowing some of these items to keep your phone charged during an outage.
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Be power prepared
We work year-round to keep the electricity network safe and reliable for our customers.
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Planned and unplanned outages, what do they mean?
Some power outages are pre-planned for necessary maintenance works and upgrades. Some outages are caused by unexpected damage to the network.
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During an outage

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How we prioritise getting the power back on
Our control room considers these things when prioritising the list of outages our crews work on.
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Finding the information you need during an unplanned power outage
From real-time updates online, to information direct to your phone. Here’s how to stay in-the-know during an outage.
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Delays when restoring power
Learn about some unpredictable events that cause delays in getting your power back on.
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A dark room with multiple lit torches, water, and candles
Tips to survive an evening without power
Here are some creative ideas to help you manage dinner, entertainment and bedtime safely without power.
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A man on a porch outside talking on the phone
Staying connected during an unplanned power outage
Follow these five tips to ensure you have the information you need during an outage.
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A woman fanning herself
Staying comfortable during an outage
Stay cool or warm without power with these practical hints and tips for you and your home.
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After an outage

A smiling woman wearing a headset at a desk
Claims
Want to claim for a voltage variation? Start a claim or request an insurance letter.
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Received a restoration SMS from us but still no power?
Individual property connections may be impacted by the recent weather events. This is probably due to debris which has caused damage.
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