To update your personal details please contact your Electricity Retailer, they will then notify AusNet Services on your behalf.
Each Victorian distributor maintains specific areas of the state where they are responsible for maintenance and service of electricity or gas supply. If you experience an outage, they are responsible for restoring power to your area.
The time taken to process your quote will depend on the complexity of work that needs to be completed. In general, a standard connection can take up to 20 days to process and a negotiated connection (more complex) can take up to 65 days to process. Similarly, equipment relocation works is also considered a negotiated service and may take up to 65 days to process.
If the submitted request form is incomplete or inaccurate this may further delay the time taken to process your quote.
A service pit is a container installed in the ground to your property boundary that holds the electrical connection between AusNet Services’ cable and your private electrical cable allowing electricity to be supplied to your property. A Registered Electrical Contractor (REC) can then connect your house to the electricity supply. Here is an example of a service pit installed in the ground.
The following diagram shows the usual process for solar and battery connections.
For systems less than 30kW the process is outlined in the diagram. Using the new solar tool, grid pre-approval should take approximately 5 minutes to fill in the details and an answer is generated instantly. For any help with this tool, please refer to our reference guide.
For systems that exception out of the tool or that are greater than 30kW, a manual technical assessment is required. This typically takes 65 days and there is a cost associated with this process.
The fee for this service is:
For more information on the process of obtaining a solar connection, please refer to our Renewable Energy page on our website.
Greater choice of appliances
Natural gas is convenient and has an excellent record for reliability of supply.
Natural gas meters are a fraction of the size of obtrusive LPG tanks.
LPG delivery trucks are less likely to frequent your street making it safer for pedestrians and a more tranquil setting.
Natural gas adds value to your house.
Compared to electricity, natural gas appliances are many times better for the environment with lower greenhouse emissions.
Replacing wood heating with natural gas is more convenient and cleaner for your neighbourhood.
Your natural gas bill typically comes bimonthly, allowing you a longer period before payment is required, whereas LPG and wood are generally upfront purchases.