To update your personal details please contact your Electricity Retailer, they will then notify AusNet services on your behalf.
Each Victorian distributor maintains specific areas of the state where they are responsible for maintenance and service of electricity or gas supply. If you experience an outage, they are responsible for restoring power to your area.
The time taken to process your quote will depend on the complexity of work that needs to be completed. In general, a standard connection can take up to 20 days to process and a negotiated connection (more complex) can take up to 65 days to process. Similarly, equipment relocation works is also considered a negotiated service and may take up to 65 days to process.
If the submitted request form is incomplete or inaccurate this may further delay the time taken to process your quote.
A service pit is a container installed in the ground to your property boundary that holds the electrical connection between AusNet Services’ cable and your private electrical cable allowing electricity to be supplied to your property. A Registered Electrical Contractor (REC) can then connect your house to the electricity supply. Here is an example of a service pit installed in the ground.