We are continuously working to improve the reliability of electricity supply to our customers and each year we aim to meet the reliability targets set by the Australian Energy Regulator (AER).
The electricity regulatory year has changed from calendar year to financial year. Our targets for the next year are summarised below.
* No AER targets. Internal only based on 2016-2020 (5yr) weighted average.
+ Derived based on USAIDI & USAIFI targets.
The AER defines:
Some customers may be entitled to a Guaranteed Service Level payment under clause 6.3 of Electricity Distribution Code. The thresholds for entitlement and exclusions are set by the Essential Services Commission. For FY22 AusNet Services estimates that 58,000 customers will be entitled to a payment.