AusNet Services aims to provide you with the highest standard of electricity supply and customer service, reliably. There will be occasions when supply is interrupted by planned or unplanned interruptions. We are committed to keeping you informed and encourage you to report faults using the advice provided.
Visit our outage map to view any interruptions in your area.
Contact us to report any faults or emergencies.
As part of our ongoing maintenance and improvement program, we may need to switch off electricity supply to provide safe access to electricity poles and wires in some distribution areas. Unless it is an emergency or a load shedding situation, we will give you at least four business days' written notice of the outage occurring. We apologise in advance for any inconvenience this may cause.
Unfortunately, unplanned outages causing loss of supply are unavoidable. They can occur because of:storms, lightning strikes, falling trees, branches or bark, birds or animals contacting powerlines, motor vehicle accidents, equipment failure, or failure by customers to observe their obligations (such as a failure to clear trees). We will endeavour to restore supply as soon as possible, allowing for reasonable priorities. Read more on our Preparing for Power Outages page.
For your safety, please stay clear of fallen or damaged powerlines
and infrastructure, and keep out of electricity easements.
Customers can report any faults in our electricity networks in the following ways:
PHONE 13 17 99
ONLINE Submit an online enquiry