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AusNet Services to support customers enduring hardship

Along with  other Australian energy network businesses, AusNet Services has announced the following measures to ease the burden on gas and electricity customers in hardship as a result of Covid-19:

  • We will defer or rebate electricity and gas network charges for customers who have been impacted by hardship as a result of Covid-19. This will assist impacted customers and help energy retailers, who administer energy hardship programs.
  • For small businesses that are mothballed, electricity and gas network charges will not be applied from the start of April to the end of June 2020, if their consumption is less than a quarter what it was in 2019. 
  • We will continue to prioritise the safety of customers who require life support equipment and continue to meet responsibilities to new life support customers.

These measures will be implemented immediately and we will work with energy retailers to ensure the benefits of this package flow through to customers smoothly.

For further details on the measures please see here. We encourage anyone that is experiencing financial hardship during this period to contact their gas or electricity retailer.

We would also like to thank our customers for their patience as we undertake critical works to maintain a safe and reliable supply of power. We have postponed and rearranged work that means customers will be without power for a time but in some cases this is unavoidable. This work is critical to ensure that electricity and gas supply continues to be safe and reliable through the pandemic and beyond. We ask that where you see our crews working you please keep an appropriate distance from them. Our crews are following all required regulations in relation to Covid-19 and are taking all required precautions.