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AusNet Services to run Australia's first customer centred price setting

23 March 2018 

Victorian electricity distributor AusNet Services is embarking on a ground-breaking trial in which it will negotiate its proposed service offerings and expenditure directly with highly-skilled, qualified individuals appointed to formally represent the perspectives of its customers.

Electricity price increases in recent years have resulted in uncertainty about the value of network services to customers.

AusNet Services has established a Customer Forum, led by ex-Consumer Affairs Minister for Victoria, Tony Robinson, which will engage with AusNet Services to ensure its plans deliver the services that its customers most value. Its goal is to reach agreement on AusNet Services’ plans for the years 2021 to 2025 before they are lodged for formal assessment by the Australian Energy Regulator (AER) under the Electricity Distribution Price Review (EDPR) process.

The remaining members of the Customer Forum are Helen Bartley, John Mumford, Greg Camm, and Dianne Rule. Biographies are available on AusNet Services’ website.

The Customer Forum will be supported by AusNet Services’ existing Customer Consultative Committee – a group of representatives from a range of customer interests and community groups, which guides decision making within the business – and an extensive customer research program.

The trial is being conducted under the ‘NewReg’ approach to electricity network regulation which was launched today by the Australian Energy Regulator (AER), Energy Consumers Australia and Energy Networks Australia.

“AusNet Services is committed to empowering communities and their energy future. The NewReg trial adds to our existing customer engagement activities that aim to place customers at the heart of our decision-making process by understanding what matters to them,” said AusNet Services Managing Director, Nino Ficca.

More information about AusNet Services’ Customer Forum, and a registration form for ongoing engagement, is available on AusNet Services’ webpage.

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