We are continuously working to improve the reliability of electricity supply to our customers and each year we aim to meet the reliability targets set by the Australian Energy Regulator (AER).
The electricity regulatory period is changing in 2021 from calendar year to financial year. Our targets for the first 6 months of the year are below. The final reliability targets for the remaining half of the year will be published in June.
The AER defines:
In the event that we do not meet reliability thresholds established by the AER, some customers may be entitled to a Guaranteed Service Level payment under clause 6.3 of the Electricity Distribution Code. If you would like to know more, please contact us.