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Our thoughts are with the people and families impacted by the devastation of the Victorian fires.  We regret that some of our customers are still without energy supply and we are working tirelessly to get them back on as soon as possible. 

Unfortunately, many areas are badly damaged and some areas we still cannot access because of safety risks.  We are working closely with the fire services and we are grateful to them and to our crews during this time. 

If you are without power and want to understand next steps, please call 1300 360 795.  If you have experienced loss or damage, please contact your insurer, you can also call us to discuss options available to you.  If you are experiencing a power emergency and need help now, please call 131 799. 

For community updates and in the AusNet Services area visit our Facebook page and for up to date information on outages or you can go to outagetracker.com.au

For general information about the areas affected please go to emergencies.vic.gov.au/respond.

Information on preparing for power outages can be found on our website here.