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Coronavirus: COVID 19 

We’re committed to bringing you safe and reliable power. Throughout the pandemic, we are still working to keep the lights on and the gas flowing. 


Important update - Vaccinations required (12.10.21)

AusNet employees are now required to be vaccinated to comply with latest Victorian Government Health Directions. Community health and safety is our number one priority. All of our people will need to have received one dose of the COVID-19 vaccination by 22 October and the second dose by 26 November. 

This government mandate also applies to all contractors and sub-contractors.

Enabling and supporting our employees, in line with their medical advice, to get vaccinated is an important part of supporting Victoria’s path to reopening.


Faults and emergencies can be reported 24/7 on 13 17 99  

Please stay safe by following restrictions and advice from the Department of Health and Human Services website.  

*Please adhere to DHHS restrictions. Anyone isolating due to suspected or confirmed COVID-19 infection should contact DHHS on 1800 675 398 for advice.  

Preparing for power outages

There are ways you can prepare for planned or unplanned power outages. Unplanned interruptions can and do occur as the result of events out of our control such as storms and bushfires, or equipment failure. 

Head to our planned outages page to find advice on how to prepare for power outages. You can download our fact sheet to keep with your emergency kit. 

Customers with Life Support equipment in their home can click here for more information on preparing and how we can support you during outages. 

Covid measures

Some of the steps we’ve taken to protect our people include: 


    Suspending all non-critical work, 



    Office-based staff working from home and other locations, 



    Cancelling non-essential visits to external sites, 



    Extra hygiene measures e.g. deep cleaning and sanitisation 



    Practicing strict social distancing at all times


Field teams

Our field teams continue to provide essential services including: 


    Responding to faults  



    Carrying out emergency repairs.  



They follow strict hygiene and physical distancing procedures. You can help us by keeping a distance of 1.5m+ at all times. If you come in contact with our field teams, please declare if you are showing any flu like symptoms. 

COVID-19 health updates

Keep up to date with the latest announcements and health advice: