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Service Standards

Last modified: 19 November 2016

We strive to deliver the highest levels of customer service, and we guarantee our service undertakings to you via our Guaranteed Service Levels scheme which covers four key areas: (1) Interruption duration (2) Number of interruptions (3) Momentary interruptions and (4) Service Standards.

Storm Update

Last modified: 19 November 2016

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Storm hardship payment

Last modified: 19 November 2016

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Charges and revenues

Last modified: 19 November 2016

AusNet Services revenue from the regulated electricity and gas networks is determined by an independent body, the Australian Energy Regulator (AER). We do not determine how much we can earn for delivering electricity or gas. Approximately once every five years, AusNet Services submits separate revenue proposals to the AER for its electricity transmission, electricity distribution, and gas distribution network businesses.

Information

Completed projects

Last modified: 19 November 2016

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Energy Saving Tips

Last modified: 19 November 2016

We want to help raise awareness of the support that is available to help Victorians manage their energy costs. There are many easy and effective things you can do to save energy and money at home.

Electricity Distribution Network

Last modified: 19 November 2016

AusNet Services revenue from its regulated electricity distribution network is determined by an independent body, the Australian Energy Regulator (AER). We do not determine how much we can earn for delivering electricity or gas. Approximately once every five years, AusNet Services submits separate revenue proposals to the AER for its electricity transmission, electricity distribution, and gas distribution network businesses.

Contact

Last modified: 19 November 2016

Contact Us
Compliments, Complaints & Feedback
For all your Compliments, Complaints and Feedback relating to your Electricity or Gas supply in AusNet Services Distribution areas.

Oops

Last modified: 19 November 2016

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