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EDPR Customer Forum

EDPR Customer Forum

Customer charter

Our Customer Charter outlines this commitment and is designed to explain, in simple terms, our relationship with you, including who we are, what you can expect from us and what we expect from you.

Charter

Safety

Advice on what to do in a power outage, when working near lines, for customers on life support equipment, how to apply for a decorative device permit, how to safely maintain your private powerlines and dial before you dig.

Information

Electricity Distribution Network

AusNet Services revenue from its regulated electricity distribution network is determined by an independent body, the Australian Energy Regulator (AER). We do not determine how much we can earn for delivering electricity or gas. Approximately once every five years, AusNet Services submits separate revenue proposals to the AER for its electricity transmission, electricity distribution, and gas distribution network businesses.

Transmission Network

AusNet Services revenue from its regulated electricity transmission network is determined by an independent body, the Australian Energy Regulator (AER). We do not determine how much we can earn for delivering electricity or gas. Approximately once every five years, AusNet Services submits separate revenue proposals to the AER for its electricity transmission, electricity distribution, and gas distribution network businesses.

Information

Debt securities

Debt securities, The AusNet Services Group's* (formerly SP AusNet Group) funding programs

Communications

Annual General Meetings

AusNet Services holds its Annual General Meeting in July each year. Information on when and where the AGM is held can be found on this page and also archives of past AGM documents.

Communications

Solar and Battery Connection

Access information for small solar connections up to 15kW total capacity, complex solar connections up to 30kW total capacity and large installations above 30kW.

Who we are

This is where you get a general overview of AusNet Services - who we are and what we do.

30kW to 1.5MW

This page is for you if you are an Installer, Solar Retailer or Registered Electrical Contractor (REC) and you are designing a system that is over 30kW and up to 1.5 MW. Installations of this size require a detailed technical assessment. Find pre-approval form and other information to help guide you through the process.