Our Customer Charter outlines this commitment and is designed to explain, in simple terms, our relationship with you, including who we are, what you can expect from us and what we expect from you.

Charter

Advice on what to do in a power outage, when working near lines, for customers on life support equipment, how to apply for a decorative device permit, how to safely maintain your private powerlines and dial before you dig.

Information

Electricity Distribution Network

Last modified: 19 November 2016

AusNet Services revenue from its regulated electricity distribution network is determined by an independent body, the Australian Energy Regulator (AER). We do not determine how much we can earn for delivering electricity or gas. Approximately once every five years, AusNet Services submits separate revenue proposals to the AER for its electricity transmission, electricity distribution, and gas distribution network businesses.

Debt securities

Last modified: 19 November 2016

Debt securities, The AusNet Services Group's* (formerly SP AusNet Group) funding programs

Communications

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