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Access your meter data

Information on how to access your meter and how to manage your meter data including myHome Energy portal, Electricity Metering Data Requests and in-home dislplay.

Safety

Advice on what to do in a power outage, when working near lines, for customers on life support equipment, how to apply for a decorative device permit, how to safely maintain your private powerlines and dial before you dig.

Information

Customer charter

Our Customer Charter outlines this commitment and is designed to explain, in simple terms, our relationship with you, including who we are, what you can expect from us and what we expect from you.

Charter

Service Standards

We strive to deliver the highest levels of customer service, and we guarantee our service undertakings to you via our Guaranteed Service Levels scheme which covers four key areas: (1) Interruption duration (2) Number of interruptions (3) Momentary interruptions and (4) Service Standards.

I want solar

I want solar

Smart Meter Upgrade

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Smart Meters

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Private powerlines

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Working near lines

Safety information on No Go Zones (NGZ) when you are working around overhead and underground electricity assets.

Information