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Electricity

Last modified: 19 November 2016

Useful information about accessing your meter, new connections, safety around the home, life support customers, private lines, our promise to you

Information

Gas safety

Last modified: 19 November 2016

Safety is our number one priority - for you and our employees. The following section has information to assist you in gas safety and preparedness activities:

Your Gas Meter

Last modified: 19 November 2016

Information about your gas meter location, clearance and your Meter Installation Registration Number (MIRN).

Service Standards

Last modified: 19 November 2016

Gas Services Standards

Life Support Customers

Last modified: 19 November 2016

Information for customers on life support equipment and how to register with us.

Reliability

Last modified: 19 November 2016

We are continuously working to improve the reliability of electricity supply to our customers and each year we aim to outperform the reliability targets set by the Australian Energy Regulator (AER).

Information

Access your meter data

Last modified: 19 November 2016

Information on how to access your meter and how to manage your meter data including myHome Energy portal, Electricity Metering Data Requests and in-home dislplay.

Safety

Last modified: 19 November 2016

Advice on what to do in a power outage, when working near lines, for customers on life support equipment, how to apply for a decorative device permit, how to safely maintain your private powerlines and dial before you dig.

Information

Customer charter

Last modified: 19 November 2016

Our Customer Charter outlines this commitment and is designed to explain, in simple terms, our relationship with you, including who we are, what you can expect from us and what we expect from you.

Charter

Service Standards

Last modified: 19 November 2016

We strive to deliver the highest levels of customer service, and we guarantee our service undertakings to you via our Guaranteed Service Levels scheme which covers four key areas: (1) Interruption duration (2) Number of interruptions (3) Momentary interruptions and (4) Service Standards.

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