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Advice on what to do in a power outage, when working near lines, for customers on life support equipment, how to apply for a decorative device permit, how to safely maintain your private powerlines and dial before you dig.
Our Customer Charter outlines this commitment and is designed to explain, in simple terms, our relationship with you, including who we are, what you can expect from us and what we expect from you.
We strive to deliver the highest levels of customer service, and we guarantee our service undertakings to you via our Guaranteed Service Levels scheme which covers four key areas: (1) Interruption duration (2) Number of interruptions (3) Momentary interruptions and (4) Service Standards.
One of the ways we manage demand is by upgrading our transformers and powerlines, to increase the overall capacity of our network. And while this helps to ensure safe and reliable supply during peak times, it also means operating below capacity during off-peak times.
Safety is our number one priority - for you and our employees. The following section has information to assist you in gas safety and preparedness activities:
Information about your gas meter location, clearance and your Meter Installation Registration Number (MIRN).
Gas Services Standards
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AusNet Services offers you the opportunity to request zone substation reports for a small fee.
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