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Safety

Advice on what to do in a power outage, when working near lines, for customers on life support equipment, how to apply for a decorative device permit, how to safely maintain your private powerlines and dial before you dig.

Information

Customer charter

Our Customer Charter outlines this commitment and is designed to explain, in simple terms, our relationship with you, including who we are, what you can expect from us and what we expect from you.

Charter

Service Standards

We strive to deliver the highest levels of customer service, and we guarantee our service undertakings to you via our Guaranteed Service Levels scheme which covers four key areas: (1) Interruption duration (2) Number of interruptions (3) Momentary interruptions and (4) Service Standards.

Demand Management

One of the ways we manage demand is by upgrading our transformers and powerlines, to increase the overall capacity of our network. And while this helps to ensure safe and reliable supply during peak times, it also means operating below capacity during off-peak times.

Gas safety

Safety is our number one priority - for you and our employees. The following section has information to assist you in gas safety and preparedness activities:

Your Gas Meter

Information about your gas meter location, clearance and your Meter Installation Registration Number (MIRN).

Service Standards

Gas Services Standards

I have solar

I have solar

I want solar

I want solar

Zone substation reports

AusNet Services offers you the opportunity to request zone substation reports for a small fee.