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Requests and issues

Last modified: 19 November 2016

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Gas

Last modified: 19 November 2016

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Service Standards

Last modified: 19 November 2016

Gas Services Standards

Dividends

Last modified: 19 November 2016

Dividends distributions reinvestment; AusNet Services, Shares, investors, shareholding, investment, Australian Securities Exchange (ASX) and Singapore Exchange (SGX-ST),

Residential

Last modified: 19 November 2016

Residential electricity, gas and other helpful information

Information

Electricity

Last modified: 19 November 2016

Useful information about accessing your meter, new connections, safety around the home, life support customers, private lines, our promise to you

Information

Customer charter

Last modified: 19 November 2016

Our Customer Charter outlines this commitment and is designed to explain, in simple terms, our relationship with you, including who we are, what you can expect from us and what we expect from you.

Charter

Reliability

Last modified: 19 November 2016

We are continuously working to improve the reliability of electricity supply to our customers and each year we aim to outperform the reliability targets set by the Australian Energy Regulator (AER).

Information

Service Standards

Last modified: 19 November 2016

We strive to deliver the highest levels of customer service, and we guarantee our service undertakings to you via our Guaranteed Service Levels scheme which covers four key areas: (1) Interruption duration (2) Number of interruptions (3) Momentary interruptions and (4) Service Standards.

Transmission Network

Last modified: 19 November 2016

AusNet Services revenue from its regulated electricity transmission network is determined by an independent body, the Australian Energy Regulator (AER). We do not determine how much we can earn for delivering electricity or gas. Approximately once every five years, AusNet Services submits separate revenue proposals to the AER for its electricity transmission, electricity distribution, and gas distribution network businesses.

Information

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