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Customer Forum

As part of our customer engagement, we will be the first Australian utility business to trial a new process that places customers at the heart of developing our expenditure plans. This new process involves the establishment of a Customer Forum that is capable of representing the perspective of our customers.

We’re innovating in Warrandyte to keep the possums safe and the power on!

Some parts of our network, especially the Warrandyte and North Warrandyte areas are facing a significant issue with the possum population. These possums are using the powerlines as a highway crossing, causing outages and damage to electrical assets, which ultimately impact restoration times.

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Important Customer Update

This page offers information on important customer updates

Helicopter inspections of power assets in Victoria's East to begin

Low-flying helicopter inspections across Eastern Victoria will begin next week as part of AusNet Services’ intensive and ongoing maintenance and bushfire mitigation work.

Media Releases

AusNet Services to run Australia's first customer centred price setting

AusNet Services to run Australia's first customer centred price setting

Media Releases

AusNet Services to run Australia's first customer centred price setting

Victorian electricity distributor AusNet Services is embarking on a ground-breaking trial in which it will negotiate its proposed service offerings and expenditure directly with highly-skilled, qualified individuals appointed to formally represent the perspectives of its customers.

Helicopter inspections of power assets in Eastern Victoria to begin

Low-flying helicopter inspections across Eastern Victoria will begin next week as part of AusNet Services’ intensive and ongoing maintenance and bushfire mitigation work.

AusNet Services to host Victoria's latest big battery project in Ballarat

AusNet Services, owner and operator of Victoria’s electricity transmission network, will host a 30 Megawatt (MW) 30 Megawatt-hour (MWh) Battery Energy Storage System which is to be installed at the Ballarat Terminal Station in Warrenheip, Victoria.

Media Releases

AusNet Services to host Victoria's latest big battery project in Ballarat

AusNet Services, owner and operator of Victoria’s electricity transmission network, will host a 30 Megawatt (MW) 30 Megawatt-hour (MWh) Battery Energy Storage System which is to be installed at the Ballarat Terminal Station in Warrenheip, Victoria.

AusNet Services Investor Day Presentation

AusNet Services 2018 Investor Day Presentation