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Electricity Transmission Network  


AusNet Services owns and operates Victoria’s electricity transmission network, in addition to separate electricity and gas distribution networks in Victoria. The transmission network covers an area of approximately 227,600 square kilometres and serving a population of over 5.9 million people, or more than 2.1 million households and businesses. The Victorian network is centrally located among Australia’s five eastern states, and it provides important connections between South Australia, New South Wales and Tasmania.

Energy Supply Chain

Transmission Revenue Reset Process

As a regulated business, AusNet Services is required to lodge a Revenue Proposal with the Australian Energy Regulator (AER) by 31 October 2020 setting out proposed revenues and investment plans for the five-year regulatory period commencing 1 April 2022. The process for setting revenue is referred to as the Transmission Revenue Reset (TRR). The next five-year regulatory period for electricity transmission runs from 1 April 2022 to 31 March 2027.

Customer Advisory Panel

AusNet Services has established its first TRR Customer Advisory Panel to work with the business to ensure the Revenue Proposal reflects customers’ views and preferences. The Panel comprises representatives from direct-connect customers, consumer advocacy groups, generators and the Victorian distribution businesses.


*Left CAP in July 2020


Customer Engagement Program customer engagement

To supplement the engagement with the Customer Advisory Panel, AusNet Services is conducting other customer engagement activities such as Briefing Sessions, Deep Dives, consultation with the existing Customer Consultative Committee (CCC) and one-on-one interviews with stakeholders.

These activities provide valuable insights into customer perspectives which feed into the business-as-usual operations and reset engagement with the Customer Advisory Panel.

Key engagement activities are shown on the timeline.


Submission of Revenue Proposal

AusNet Services submitted its Revenue Proposal to the AER on 30 October 2020.  This is available here:

Revenue Proposal
Plain English Overview

Broader customer and stakeholder consultation

We are committed to undertaking meaningful and genuine engagement with customers and stakeholders in the period since we have lodged our plans. The document below provides a summary of the approach and activities we are planning to undertake.

2023-27 Transmission Revenue Reset - Customer Advisory Panel #7

Post-lodgement engagement

As part of consulting on the Revenue Proposal, AusNet Services has sought to be transparent with its customers and stakeholders around how plans may be impacted by COVID-19.  Nonetheless, the business expects that aspects of the plans will need to be modified as the impacts of the pandemic become apparent.  This may include changes to the proposed capital program to reflect new demand forecasts incorporating the effects of COVID-19, as well as changes to other key inputs to the plans that are heavily dependent on economic conditions, such as wage growth forecasts.

We are continuing to engage with customers and stakeholders throughout the regulatory process to seek their views on the effects of the pandemic and other new information, as these become clearer. Stakeholder consultation and collaboration is an important part of our approach to developing the Revised Revenue Proposal. We are currently undertaking a series of Collaborative Workshops with customers and stakeholders to address new information and developments occurring since lodgement of our Revenue Proposal. Our aim is to ensure that the way our Revised Revenue Proposal incorporates these changes aligns with customer preferences and promotes their long-term interests (see timeline below for links to the workshop materials). We are also continuing to engage with our Transmission Revenue Reset Customer Advisory Panel as part of this process.  


AusNet Services Collaborative Workshop Program