Supporting local recovery efforts and energy resilience in communities
Our new $10 million Energy Resilience Community Fund recognises communities severely impacted by the storm events in February this year and other electricity reliability challenges.
The Energy Resilience Community Fund aims to:
- provide immediate support to individuals and small businesses most impacted by the recent storm-related power outages who are not eligible for other relief payments (applications now open)
- support existing community facilities used during and after extreme weather events
- collaborate with small businesses on support programs and energy storage solutions to aid business continuity during future weather events.
The Energy Resilience Community Fund has already contributed over $220,000 to emergency relief efforts for storm-impacted areas in the Dandenong Ranges and Gippsland. We will continue to support customers and energy resilience projects into the future.
Immediate support to individuals and small business
As the first part of the Energy Resilience Community Fund, financial hardship grants are now available for AusNet’s customers impacted by recent storm-related power outages. Subject to the below eligibility criteria, the financial hardship grant will provide:
- residential customers with a $300 grant
- business customers with a maximum $5000 grant.
Residential customer eligibility
To be eligible for a financial hardship grant as a residential customer, you must:
- hold an electricity account for a property that was without power for more than 72 hours due to the severe weather events between Tuesday 13 February and Thursday 22 February 2024
- the above property must have a national meter identification number (NMI) within AusNet’s Victorian electricity distribution network. You can find the NMI on your electricity bill
- not be eligible for a Prolonged Power Outage Payment for the same above property
- have proof of financial hardship verified by a health care card or pension card. You will need to upload a photo of your card, or electricity bill with concession status, as evidence when you apply
- apply online before 11.59pm on Sunday 30 June 2024. Late applications will not be accepted.
Business customer eligibility
To be eligible for a financial hardship grant as a business customer, you must:
- be operating from a location that was without power for more than 72 hours due to the severe weather events between Tuesday 13 February and Thursday 22 February 2024
- hold an Australian Business Number (ABN) as at 12.01am on 13 Feb 2024
- have an electricity account that is registered against a national meter identification number (NMI) within AusNet’s Victorian electricity distribution network
-
provide a Statutory Declaration that the business:
- is not insured for the loss
- has an annual Victorian payroll of $10 million or less in 2022/2023 on an ungrouped basis
- was not able to access backup emergency power supply (e.g. a generator).
- provide proof of specific loss from the power outage event that is not covered by your insurance. Examples of uninsured losses include refrigerated stock like food or medicine. The Fund will not cover loss of revenue or damage to equipment and premises. Please see the FAQs below for more information
- apply online before 11.59pm on Sunday 30 June 2024. Late applications will not be accepted.
If your business recently received a Prolonged Power Outage Payment for the same NMI, you can still apply for the financial hardship grant. You will be eligible to receive the difference in amount between the specific loss (up to the maximum $5000 grant) and your Prolonged Power Outage Payment.
Apply for a Financial Hardship GrantCharities and other community organisations can apply for emergency relief funding on a case-by-case basis by emailing ERCF@ausnetservices.com.au. We’ll soon publish more information about future resilience projects.